(remote) Director Of Professional Services

Harris Chronic Care

Canada
Base: 100k - 150k; bonus/equity: not specified; be...
Fully remote
Delivery of products to customers
Manage distributed remote teams
Customer satisfaction and profitability
Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets

Job Summary

  • Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
  • Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
  • Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.

Matching Summary

Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.

Salary

Base: 100K - 150K; Bonus/Equity: Not specified; Benefits: Comprehensive Medical, Dental, and Vision benefits, Employee stock ownership and RRSP/401k matching programs

Skills & Requirements

Must-have

  • Delivery of products to customers
  • Manage distributed remote teams
  • Customer satisfaction and profitability
  • Develop operations plans and budgets
  • Financial and project presentations

Nice-to-have

  • Motivated executive team collaboration
  • Learning, sharing, and trust environment
  • Recognition system for behaviors

Key Requirements

  • Direct leadership in professional services delivery
  • 15+ years management experience
  • 10+ years managing projects
  • Experience managing groups of 10+
  • Experience developing managers and leaders

Work Rights

Legally eligible to travel internationally

Tailored Resume

Cover Letter