Patient Service Representative - Gi Call Center

BILH (Beth Israel Lahey Health)

Boston, MA, US
Base: $20.50 - $25.50 ph; bonus/equity: not specif...
High volume call handling
Centralized scheduling system
Medical terminology knowledge
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives

Job Summary

  • When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
  • This position works within the GI Call Center as a Patient Service Representative responsible for scheduling, triaging calls, and coordinating patient appointments.
  • Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Matching Summary

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Salary

Base: $20.50 - $25.50 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High volume call handling
  • Centralized scheduling system
  • Medical terminology knowledge
  • Professional phone communication
  • Microsoft Office applications
  • Patient demographic verification
  • Referral documentation

Nice-to-have

  • Call center customer service experience
  • Strong typing skills 40+wpm
  • Bilingual communication skills
  • Team collaboration
  • Problem solving
  • Decision making
  • Customer service orientation

Key Requirements

  • High School diploma or GED
  • 1-3 years related work experience
  • Experience with computer systems
  • Associate's degree preferred
  • Bilingual skills preferred

Work Rights

Not specified

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