Lead Customer Service Representative

Destination Pet LLC

Wescott Acres, Unknown, US
Base: $15.00ph doe; bonus/equity: tips included; b...
1+ year customer service experience
High school diploma or equivalent
Ability to lift 40 lbs regularly
The role involves leading a team of customer service representatives while managing front desk operations at a luxury pet resort

Job Summary

  • The role involves leading a team of customer service representatives while managing front desk operations at a luxury pet resort.
  • Employees must be available for evenings, weekends, and holidays as pets do not take days off.
  • Benefits include medical, dental, vision, mental health, life, disability, 401K match, and discounted pet insurance.

Matching Summary

The role involves leading a team of customer service representatives while managing front desk operations at a luxury pet resort.

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, PTO

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • High school diploma or equivalent
  • Ability to lift 40 lbs regularly
  • Availability for evenings and weekends
  • Experience training new team members

Nice-to-have

  • Passion for pets and animal care
  • Strong multi-line phone skills
  • Experience with POS systems
  • Leadership by example mindset
  • Ability to handle escalated issues

Key Requirements

  • High school diploma required
  • Minimum 1 year in customer service role
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

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