This position is responsible for acting as the Single Point of Contact throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process
Job Summary
This position is responsible for acting as the Single Point of Contact throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
The role requires maintaining compliance with all applicable state and federal laws while communicating with delinquent mortgage borrowers to explore loss mitigation options or foreclosure alternatives.
M&T Bank is committed to fair, competitive, and market-informed pay and promotes an environment that supports belonging and reflects its brand.
Matching Summary
This position is responsible for acting as the Single Point of Contact throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
Salary
Base: $22.61 - $37.67 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Inbound and outbound mortgage calls
Compliance with state and federal laws
Mortgage servicing system documentation
Consumer financial information collection
Loss mitigation document review
Effective phone communication
Customer service skills
Nice-to-have
Knowledge of M&T systems
Mortgage collections experience
Promote inclusive work environment
Understanding investor’s waterfall
Explain foreclosure process
Key Requirements
Minimum 4 years combined education and/or work experience
At least 1 year collections or customer service experience
Proficiency with word processing and spreadsheet software