Digital Sales Representative

Ferguson PLC

United States
Base: $21.50; bonus/equity: eligibility for annual...
Fully remote
Handle inbound call/chat volume
Meet 85% schedule adherence
Maintain excellent customer service standards
As a Digital Sales Representative, your job will be taking care of the customer - “be the hero” as we say here at Ferguson Home Digital

Job Summary

  • As a Digital Sales Representative, your job will be taking care of the customer - “be the hero” as we say here at Ferguson Home Digital.
  • This is a full‑time role requiring 40 hours per week, scheduled over 5 days, with evening and weekend shifts common.
  • Ferguson is committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.

Matching Summary

As a Digital Sales Representative, your job will be taking care of the customer - “be the hero” as we say here at Ferguson Home Digital.

Salary

Base: $21.50; Bonus/Equity: Eligibility for annual bonus program; Benefits: Excellent benefits package

Skills & Requirements

Must-have

  • Handle inbound call/chat volume
  • Meet 85% schedule adherence
  • Maintain excellent customer service standards
  • Log and retain correct information in Salesforce.com
  • Strong verbal communication skills
  • Type 40+ WPM for phone
  • Type 45+ WPM for chat

Nice-to-have

  • Enhance opportunities to drive revenue
  • Proactively solve problems
  • Adapt and grow
  • Team of 15-20 sales associates

Key Requirements

  • High School diploma or equivalent
  • 1–2 years of prior sales, retail, or customer service experience
  • Highly detail oriented
  • Superior interpersonal skills
  • Proven experience using critical thinking tools
  • Self-motivated, great teammate, and fast learner
  • Systematic and adaptable approach
  • Strong understanding of Microsoft Excel
  • Familiarity with Microsoft Office and Google Office suites
  • Strong organizational skills
  • Reliable and consistent internet connection

Work Rights

Not specified

Tailored Resume

Cover Letter