Customer Success Manager - Financial Software

Workday

London, United Kingdom
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The Customer Success Manager acts as a liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products

Job Summary

  • The Customer Success Manager acts as a liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.
  • Responsibilities include developing success plans, prioritizing resolution of customer concerns, and supervising the adoption of solution features.
  • Workday is a Fortune 500 company offering a culture rooted in integrity, empathy, and shared enthusiasm for curious minds.

Matching Summary

The Customer Success Manager acts as a liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills

Nice-to-have

  • Project management experience with Workday
  • Functional domain expertise in Financial software
  • Account management adoption planning experience
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • Experience at business owner and executive levels

Work Rights

Not specified

Tailored Resume

Cover Letter