Client Services Rep 1 (fcr Planner)

IQVIA UK

Manila, Philippines
Hybrid
2+ years customer service experience
Us client phone-based support
Bachelor's degree required
The role is accountable for auditing and reviewing actual financials post-meeting to ensure accuracy in government-required Transfer of Value reporting

Job Summary

  • The role is accountable for auditing and reviewing actual financials post-meeting to ensure accuracy in government-required Transfer of Value reporting.
  • Candidates must collaborate with a core team of planners to assess management fees, speaker travel expenses, and honorariums against strict business rules.
  • The position requires exceptional problem-solving skills to resolve attendance discrepancies and ensure all expenses match between the EFX and Centris systems.

Matching Summary

The role is accountable for auditing and reviewing actual financials post-meeting to ensure accuracy in government-required Transfer of Value reporting.

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • US client phone-based support
  • Bachelor's degree required
  • Microsoft Office suite proficiency
  • Work during US standard business hours

Nice-to-have

  • Pharma industry experience preferred
  • Familiarity with US cultural norms
  • Experience with Salesforce or Smartsheet
  • Prior audit experience
  • Knowledge of EFX and Centris systems

Key Requirements

  • Bachelor's Degree
  • 2+ years customer service experience
  • Previous work with US clients
  • Proficiency in Microsoft Office
  • Ability to work US hours

Work Rights

Not specified

Tailored Resume

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