Customer Support Specialist (m/w/d) - Product Support
ABB Inc
Luedenscheid, Germany
Hybrid
Pre-sales and after-sales product support
Technical system configuration
Sap, salesforce, and microsoft 365
At ABB, we help industries outrun - leaner and cleaner, and progress is an expectation for you, your team, and the world
Job Summary
At ABB, we help industries outrun - leaner and cleaner, and progress is an expectation for you, your team, and the world.
You will be primarily responsible for ensuring high-quality pre-sales and after-sales product support in close coordination with Sales, Technical Support, Product Marketing, and Quality.
Become part of an innovative environment where your expertise counts and your development is promoted.
Matching Summary
At ABB, we help industries outrun - leaner and cleaner, and progress is an expectation for you, your team, and the world.
Skills & Requirements
Must-have
Pre-Sales and After-Sales Product Support
Technical System Configuration
SAP, Salesforce, and Microsoft 365
Structured and reliable work approach
Excellent German language skills
Nice-to-have
Active customer experience shaping
Value creation through product support
Collaboration with various interfaces
Continuous improvement of products
Good English language skills
Key Requirements
Technical education in electrical engineering, building infrastructure, or smart home technologies
Good commercial knowledge
Experience in technical support or product-related customer service
High IT affinity and quick learning of new systems