Voc Specialist

Unum Group

Base: $89,400.00-$183,500.00; bonus/equity: perfor...
Not specified (considered flexible based on company culture).
7+ years customer experience experience
Qualtrics or medallia tool expertise
Define cx metrics and scorecards
Unum Group is seeking a Voice of Customer (VoC) Specialist to enhance customer experience through data-driven insights and recommendations. The role requires extensive experience in customer experience analysis and collaboration with cross-functional teams to translate customer feedback into actionable strategies

Job Summary

  • The Voice of Customer Strategist ensures customer insights are central to how the organization designs, delivers, and improves experiences.
  • This role defines how customer experience is measured and analyzed, translating qualitative and quantitative feedback into clear metrics and actionable recommendations.
  • Unum offers competitive benefits including health, vision, dental, up to 9.5% 401(k) employer contribution, and flexible work environments.

Matching Summary

Match Score: 85

Unum Group is seeking a Voice of Customer (VoC) Specialist to enhance customer experience through data-driven insights and recommendations. The role requires extensive experience in customer experience analysis and collaboration with cross-functional teams to translate customer feedback into actionable strategies.

Salary

Base: $89,400.00-$183,500.00; Bonus/Equity: Performance Based Incentive Plans; Benefits: Health, Vision, Dental, Disability, PTO, 401(k)

Skills & Requirements

Must-have

  • 7+ years customer experience experience
  • Qualtrics or Medallia tool expertise
  • Define CX metrics and scorecards
  • Lead end-to-end customer research
  • Translate insights into recommendations

Nice-to-have

  • Cross-functional stakeholder engagement
  • Empathy and emotional intelligence
  • Closed-loop feedback processes
  • Presentation skills for leadership
  • Foster customer-centric culture

Key Requirements

  • Bachelor's or Master's Degree in related field
  • 7+ years in customer experience or success roles
  • Experience with enterprise VoC programs

Work Rights

Not specified

Tailored Resume

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