Senior Duty Manager

SSG HOTELS PTE. LTD.

Singapore, Singapore
Not specified; not specified; benefits include glo...
Front office quality standards compliance
Guest complaint handling and resolution
Employee supervision and training
The role involves ensuring all guests are treated efficiently while maintaining high service standards across Marriott-affiliated properties

Job Summary

  • The role involves ensuring all guests are treated efficiently while maintaining high service standards across Marriott-affiliated properties.
  • Associates receive extensive benefits including global hotel discounts, personalized learning tools, and complimentary staycations at group hotels.
  • The position requires supervising daily operations, assisting with hiring and training, and acting as the Front Office Manager in their absence.

Matching Summary

Match Score: 75

The role involves ensuring all guests are treated efficiently while maintaining high service standards across Marriott-affiliated properties.

Salary

Not specified; Not specified; Benefits include global discounts, learning tools, and 2 nights yearly staycation

Skills & Requirements

Must-have

  • Front office quality standards compliance
  • Guest complaint handling and resolution
  • Employee supervision and training
  • Revenue management and inventory coordination
  • Emergency procedure knowledge

Nice-to-have

  • Enthusiastic and positive team member
  • Flexible schedule availability including weekends
  • Strong interpersonal communication skills
  • Ability to perform duties in absence of staff

Key Requirements

  • Fluent English speaking, reading, writing, and understanding
  • Basic computational and computer skills
  • Extensive knowledge of hotel services and facilities

Work Rights

Not specified

Tailored Resume

Cover Letter