Solution Engineer - Service Cloud

Salesforce

Tokyo, Japan
Service cloud product knowledge
Crm sales engineering experience
Contact center operations understanding
The Service Cloud Expert is responsible for presenting our Service and Support product offerings (the Service Cloud) and architecture in the best light to prospects and customers based on a customer’s specific business requirements

Job Summary

  • The Service Cloud Expert is responsible for presenting our Service and Support product offerings (the Service Cloud) and architecture in the best light to prospects and customers based on a customer’s specific business requirements.
  • The primary goal of our team members is to remove all technical objections related to Service Cloud in the sales cycle.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

The Service Cloud Expert is responsible for presenting our Service and Support product offerings (the Service Cloud) and architecture in the best light to prospects and customers based on a customer’s specific business requirements.

Skills & Requirements

Must-have

  • Service Cloud product knowledge
  • CRM sales engineering experience
  • Contact center operations understanding
  • Tailored solution demonstrations
  • Fluent Japanese language skills

Nice-to-have

  • Curiosity and energy
  • Teamwork and problem-solving
  • Business level English skills
  • AI-driven customer success

Key Requirements

  • Japanese fluency (written, reading, speaking)
  • Sales Engineer/Architect/System Engineer experience
  • CRM or Contact Center technology experience
  • Demo development/customization experience
  • Application configuration experience
  • Presentation/demonstration experience
  • Ability to analyze customer needs

Work Rights

Not specified

Tailored Resume

Cover Letter