Senior Manager Operations Enablement, Member & Account Safety

SoFi Technologies

Jacksonville, FL, US
Base pyy range listed below; final offer determine...
On-site
5+ years financial services experience
3+ years people management experience
Journey mindset over task execution
This high-impact leadership role owns the operational ecosystem of the Member business line and account safety initiatives at SoFi Technologies

Job Summary

  • This high-impact leadership role owns the operational ecosystem of the Member business line and account safety initiatives at SoFi Technologies.
  • The successful candidate will serve as the connective tissue between Business, Product, Operations, and Frontline teams to architect resilient workflows.
  • SoFi offers a competitive benefits package and is committed to an inclusive culture with reasonable accommodations available for candidates with disabilities.

Matching Summary

This high-impact leadership role owns the operational ecosystem of the Member business line and account safety initiatives at SoFi Technologies.

Salary

Base pay range listed below; Final offer determined by experience, skills, and location; Comprehensive benefits available via SoFi Benefits page

Skills & Requirements

Must-have

  • 5+ years financial services experience
  • 3+ years people management experience
  • Journey mindset over task execution
  • Strong analytical skills for OKRs
  • Executive communication and influence

Nice-to-have

  • Hands-on approach with strategic foresight
  • Ability to drive alignment on undefined scope
  • Methodical self-starter with attention to detail
  • Experience in digital-first automation advocacy

Key Requirements

  • 5+ years Financial Services experience
  • 3+ years people management experience
  • Strong analytical and organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter