Electronic Sustaining Engineer

Allegion Plc

Faenza, Italy
Root-cause analysis
Firmware development knowledge
Embedded systems testing
Review field tickets and critical failure cases, conduct root-cause analysis, and implement corrective actions to enhance customer satisfaction

Job Summary

  • Review field tickets and critical failure cases, conduct root-cause analysis, and implement corrective actions to enhance customer satisfaction.
  • Collaborate with Engineering Development to propose design changes, balancing quality objectives with modification costs and defect remediation.
  • Support the System Test team to ensure adequate validation, documentation, and communication of releases to stakeholders.

Matching Summary

Review field tickets and critical failure cases, conduct root-cause analysis, and implement corrective actions to enhance customer satisfaction.

Skills & Requirements

Must-have

  • Root-cause analysis
  • Firmware development knowledge
  • Embedded systems testing
  • C/C++ programming proficiency

Nice-to-have

  • Ticketing systems experience
  • DevOps pipeline management
  • QA and KPI reporting
  • Continuous improvement mindset

Key Requirements

  • Degree in Electronic Engineering or related
  • Technical support experience
  • Ticket management experience
  • Root-cause analysis experience
  • Firmware development foundational knowledge
  • Product development process knowledge
  • Testing and validation methodologies knowledge
  • Embedded systems release methodologies knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter