Technician I, Product Technical Support

Fidelity National Information Services

Not specified; competitive salary + benefits offer...
Hybrid
Desk-side assistance for technology issues
Troubleshooting desktop systems and networks
Ticketing system incident management
The role involves providing desk-side assistance and resolving complex technology support issues in a hybrid work environment

Job Summary

  • The role involves providing desk-side assistance and resolving complex technology support issues in a hybrid work environment.
  • Candidates must be available for night shifts and rotating on-call schedules to ensure 24x7x365 production support.
  • FIS offers a diverse and collaborative atmosphere with opportunities for professional development and competitive benefits.

Matching Summary

The role involves providing desk-side assistance and resolving complex technology support issues in a hybrid work environment.

Salary

Not specified; Competitive salary and benefits offered

Skills & Requirements

Must-have

  • Desk-side assistance for technology issues
  • Troubleshooting desktop systems and networks
  • Ticketing system incident management
  • Night shift availability required
  • Rotating on-call and holiday support

Nice-to-have

  • Strong soft skills and listening abilities
  • Self-motivated to learn new technologies
  • Experience with heterogeneous environments
  • Enthusiasm for fintech solutions
  • Ability to communicate technical concepts

Key Requirements

  • Night shift schedule availability
  • Rotating on-call support commitment
  • Holiday support availability

Work Rights

Not specified

Tailored Resume

Cover Letter