Startup Customer Success Manager - Emea

Ashby

Remote
Remote
Customer-facing experience
Complex and evolving product
Subject matter and product expert
Our Startup Customer Success Managers create high-quality onboarding materials, documentation, and e-webinars that enable our customers to get up and running independently

Job Summary

  • Our Startup Customer Success Managers create high-quality onboarding materials, documentation, and e-webinars that enable our customers to get up and running independently.
  • You’ll take ownership of a book of customers for whom you’d be the main point of contact in our shared inbox and hop on customer calls per our SLAs.
  • Unlimited PTO with four weeks recommended per year.

Matching Summary

Our Startup Customer Success Managers create high-quality onboarding materials, documentation, and e-webinars that enable our customers to get up and running independently.

Skills & Requirements

Must-have

  • customer-facing experience
  • complex and evolving product
  • subject matter and product expert
  • define scope and create solutions
  • attention to detail
  • strong written and verbal communication

Nice-to-have

  • curious and digs deep
  • independent and collaborative
  • principled thinking
  • empathetic communication

Key Requirements

  • 2+ years of experience
  • Startup Customer Success Manager
  • Account Manager
  • Program Manager

Work Rights

Not specified

Tailored Resume

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