Service Desk Manager

Merkle

Copenhagen, Denmark
Not specified; not specified; competitive pension ...
Hybrid
Jira service management experience
Client-facing service desk leadership
Atlassian platform ownership skills
This role is responsible for running a client-facing Service Desk while owning the underlying Atlassian service management platform across Jira Service Management, Confluence, and Refined

Job Summary

  • This role is responsible for running a client-facing Service Desk while owning the underlying Atlassian service management platform across Jira Service Management, Confluence, and Refined.
  • The position combines service management leadership, platform ownership, client onboarding, incident communication, and first-line team leadership to ensure scalable support operations.
  • Candidates will enjoy a collaborative culture in central Copenhagen with benefits including competitive pension, health insurance, hybrid work models, and weekly social events.

Matching Summary

This role is responsible for running a client-facing Service Desk while owning the underlying Atlassian service management platform across Jira Service Management, Confluence, and Refined.

Salary

Not specified; Not specified; Competitive pension scheme and health insurance included

Skills & Requirements

Must-have

  • Jira Service Management experience
  • Client-facing service desk leadership
  • Atlassian platform ownership skills
  • Incident management and communication
  • Operational reporting and governance

Nice-to-have

  • Strong stakeholder communication skills
  • Experience with cloud-based services
  • Team coaching and development focus
  • Self-service portal adoption drive

Key Requirements

  • Strong experience in service desk management
  • Hands-on experience with Jira Service Management
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter