Agent De Réservations & Télécommunications

Four Seasons

Geneva, Switzerland
On-site
Knowledge of hotel products and special offers
Proficiency in reservation procedures
Courteous and warm telephone etiquette
Four Seasons is seeking a Reservations and Telecommunications Agent for its Geneva location, emphasizing exceptional customer service and knowledge of hotel offerings. The ideal candidate is expected to be fluent in French and English, possess strong organizational skills, and maintain professionalism under pressure

Job Summary

  • The position of Reservations & Telecommunications Agent involves responsibility for being fully informed of the hotel's various products and current special offers.
  • Maintain reservation standards and work quickly in a pressured atmosphere, knowing how to manage stress.
  • Manage client complaints while keeping the Manager informed of any problem and action taken.

Matching Summary

Match Score: 85

Four Seasons is seeking a Reservations and Telecommunications Agent for its Geneva location, emphasizing exceptional customer service and knowledge of hotel offerings. The ideal candidate is expected to be fluent in French and English, possess strong organizational skills, and maintain professionalism under pressure.

Skills & Requirements

Must-have

  • Knowledge of hotel products and special offers
  • Proficiency in reservation procedures
  • Courteous and warm telephone etiquette
  • Maintain reservation standards
  • Handle stress and fast-paced environment
  • High integrity and professionalism

Nice-to-have

  • Maintain good working relationships
  • React correctly in emergencies

Key Requirements

  • French and English fluency (read, written, spoken)
  • Swiss nationality, residency authorization, or EU citizen
  • Computer proficiency
  • Pleasant and professional telephone attitude

Work Rights

Swiss nationality, Swiss residency authorization or EU citizen

Tailored Resume

Cover Letter