The Field Service Technician I role is responsible for providing the Astreya user experience, encompassing order tracking, accessory management, hardware deployment, conference room maintenance, and user setup
Job Summary
The Field Service Technician I role is responsible for providing the Astreya user experience, encompassing order tracking, accessory management, hardware deployment, conference room maintenance, and user setup.
This introductory IT services role supports a complex and fast-paced environment focused on video conference rooms, ensuring outstanding customer satisfaction and audio/visual quality.
Responsibilities include assisting with inventory management, preventative maintenance, e-recycling, user support for over 70,000 users, and utilizing ticketing and inventory data management software.
Matching Summary
The Field Service Technician I role is responsible for providing the Astreya user experience, encompassing order tracking, accessory management, hardware deployment, conference room maintenance, and user setup.
Skills & Requirements
Must-have
front line user support
conference room maintenance
user setup
inventory and asset management
troubleshooting audio and visual issues
ticketing systems
inventory data management
Nice-to-have
outstanding attention to customer satisfaction
interest in new technologies
ability to work in a large team
basic IT knowledge
Key Requirements
0 to 2 years related experience
High school diploma or GED
Equivalent combination of education and experience