Client Services Team Leader

Barclays

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Leadership of 2-10 client services executives
Management of uhnw client payment handling
Knowledge of swift pain and iso 20022 networks
** Barclays is seeking a Client Services Team Leader to spearhead a highly engaged team focused on delivering exceptional customer service to ultra-high-net-worth clients. The role involves performance management, market analysis, and strategic resource management to align with business objectives and enhance customer satisfaction. **

Job Summary

  • The role requires leading a team to pioneer an omni-channel experience that delivers consistently excellent outcomes for Ultra-High-Net-Worth clients.
  • Responsibilities include managing call centre operations, ensuring adherence to strict regulatory frameworks like MAS, and driving revenue growth through strategic resource management.
  • The position demands active coaching and talent development of Client Services Executives while acting as a point of escalation for complex financial and operational issues.

Matching Summary

Match Score: 75

** Barclays is seeking a Client Services Team Leader to spearhead a highly engaged team focused on delivering exceptional customer service to ultra-high-net-worth clients. The role involves performance management, market analysis, and strategic resource management to align with business objectives and enhance customer satisfaction. **

Skills & Requirements

Must-have

  • Leadership of 2-10 Client Services Executives
  • Management of UHNW client payment handling
  • Knowledge of SWIFT PAIN and ISO 20022 networks
  • Adherence to MAS Regulation for payment procedures
  • Performance management and KPI monitoring

Nice-to-have

  • Strong analytical ability for complex scenarios
  • Experience in omni-channel customer experience
  • Ability to drive continuous improvement initiatives
  • Collaborative approach across business divisions
  • Demonstration of Barclays LEAD behaviors

Key Requirements

  • Experience with Payments networks (SWIFT, PAIN, ISO 20022)
  • Legal Right to Work in the hiring country
  • Proven track record in supervising 2-10 staff members
  • Deep understanding of banking regulatory environments

Work Rights

Must have Legal Right to Work; visa status must be declared if sponsored

Tailored Resume

Cover Letter