Senior Officer/manager, Customer Service, Contact Center

UOB United Overseas Bank Limited

Respond to customer inquiries via phone email social media
Handle interactions with empathy and accuracy
Maintain strict confidentiality of customer data
The role involves responding to customer inquiries across multiple channels including phone, email, and social media with professionalism

Job Summary

  • The role involves responding to customer inquiries across multiple channels including phone, email, and social media with professionalism.
  • Candidates must ensure all interactions are handled with high accuracy, empathy, and adherence to established service standards.
  • UOB offers an equal opportunity environment where employment decisions are based on business needs and qualifications.

Matching Summary

The role involves responding to customer inquiries across multiple channels including phone, email, and social media with professionalism.

Skills & Requirements

Must-have

  • Respond to customer inquiries via phone email social media
  • Handle interactions with empathy and accuracy
  • Maintain strict confidentiality of customer data
  • Document interactions in case management system
  • Willingness to work shifts weekends holidays

Nice-to-have

  • Experience in contact centre or financial services
  • Strong willingness to learn for fresh graduates
  • Customer-first mindset
  • Ability to promote self-service options
  • Collaboration with internal teams

Key Requirements

  • Diploma or equivalent qualification
  • Minimum 1 year customer service experience preferred
  • Fresh graduates encouraged to apply
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter