The role involves leading a Customer Success operations team to ensure efficient execution of processes, systems, and support activities
Job Summary
The role involves leading a Customer Success operations team to ensure efficient execution of processes, systems, and support activities.
Candidates will analyze renewal data, implement improvement strategies, and coordinate between departments to optimize renewal performance.
The company offers a hybrid work model with flexible policies, comprehensive benefits including mental health days, and opportunities for professional growth.
Matching Summary
The role involves leading a Customer Success operations team to ensure efficient execution of processes, systems, and support activities.
Skills & Requirements
Must-have
Salesforce CRM expertise
Power BI or Tableau proficiency
SaaS metrics knowledge (MRR, ARR)
Direct team management experience
Gainsight or Totango platform usage
Nice-to-have
Cross-functional collaboration skills
Process automation implementation
Strategic renewal improvement strategies
Financial reconciliation experience
Key Requirements
Minimum 4 years in Customer Success Operations
Graduation in Technology, Engineering, or Business Administration