Senior Manager, It Service Management

Integer

Not specified (assumed to be hybrid based on industry standards).
Itil best practices
Incident management
Change management
Integer is seeking a Senior Manager of IT Service Management to oversee the governance and operational model of ITSM practices, ensuring alignment with ITIL best practices and effective incident, change, and problem management. The ideal candidate will possess extensive experience in ITSM, IT governance, and compliance, particularly in regulated environments, and will lead initiatives to improve service quality and operational efficiency

Job Summary

  • Integer values collaboration, innovation, and customer success.
  • The role includes overseeing ITSM practices and ensuring compliance with ITIL processes.
  • Comprehensive benefits package includes medical, dental, and retirement plans.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager of IT Service Management to oversee the governance and operational model of ITSM practices, ensuring alignment with ITIL best practices and effective incident, change, and problem management. The ideal candidate will possess extensive experience in ITSM, IT governance, and compliance, particularly in regulated environments, and will lead initiatives to improve service quality and operational efficiency.

Skills & Requirements

Must-have

  • ITIL best practices
  • Incident Management
  • Change Management
  • Problem Management
  • SOX ITGCs governance

Nice-to-have

  • executive communication skills
  • continuous improvement mindset
  • collaborative leadership

Key Requirements

  • Bachelor’s degree in computer science
  • Minimum of 10 years in IT Service Management
  • Strong working knowledge of ITIL practices

Work Rights

Not specified

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