Customer Banking Specialist Relief - Clayton

CBA New Digital Businesses Pty Ltd

Clayton, Victoria, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, account maintenance, and process applications for credit products, while also completing Financial Health Checks.
  • The role involves problem-solving, providing effective solutions, championing processes, and driving a risk-adverse culture within a busy retail environment.

Matching Summary

As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Championing processes and procedures
  • Risk-adverse culture champion

Nice-to-have

  • Financial services or retail experience
  • Articulate financial terms clearly
  • Holistic customer solutions
  • Genuine career interest
  • Improving financial wellbeing

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to ask right questions
  • Act with integrity
  • Place customer at centre
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter