It Helpdesk Manager

Trueanomalyinc

Denver, CO, United States
Base: $105,000-$140,000; bonus/equity: equity incl...
On-site
5+ years technical support experience
2+ years managing technical teams
Jira service management expertise
The role involves leading a young, technically strong team to establish runbooks, SLAs, and specialty tracks during a period of rapid company growth

Job Summary

  • The role involves leading a young, technically strong team to establish runbooks, SLAs, and specialty tracks during a period of rapid company growth.
  • Candidates must possess a genuine player-coach mindset, balancing leadership duties with hands-on technical support and problem-solving.
  • The position offers a competitive base salary range of $105,000-$140,000 along with equity, comprehensive benefits, and significant career growth potential.

Matching Summary

The role involves leading a young, technically strong team to establish runbooks, SLAs, and specialty tracks during a period of rapid company growth.

Salary

Base: $105,000-$140,000; Bonus/Equity: Equity included; Benefits: Health, Dental, Vision, HRA/HSA, PTO, 401K, Parental Leave

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years managing technical teams
  • Jira Service Management expertise
  • Windows and macOS support knowledge
  • Cloud identity platform experience
  • Onsite work in Denver Colorado

Nice-to-have

  • Experience in aerospace or defense industry
  • Familiarity with PLM or CAD tools
  • ITIL Foundation certification
  • Player-coach mindset preference
  • High-growth startup context experience

Key Requirements

  • 5+ years in technical support environment
  • 2+ years managing technical teams
  • Must be US citizen or eligible for ITAR authorization
  • Based in Denver CO for onsite work

Work Rights

Must have US citizenship, LPR, or protected individual status per ITAR

Tailored Resume

Cover Letter