Clinical Phone Support Specialist

Suncoastskinsolutionsinc

Tampa, FL, United States
On-site
Manage high volume of phone calls
Address patient concerns promptly and accurately
Provide medical guidance within scope
Suncoast Skin Solutions, located in Tampa, FL, is seeking a Clinical Phone Support Specialist to provide exceptional clinical support to patients through effective communication and collaboration. The role involves managing a high volume of calls, offering medical guidance, and documenting patient interactions accurately

Job Summary

  • Delivers exceptional clinical support to patients by managing a high volume of phone calls and addressing patient concerns promptly and accurately.
  • Assists clinical office staff by offering medical guidance and supporting patient education within the scope of their training.
  • Records all patient interactions in the correct patient's chart within the EMR system, ensuring that patient information is current and complies with healthcare laws and regulations.

Matching Summary

Match Score: 85

Suncoast Skin Solutions, located in Tampa, FL, is seeking a Clinical Phone Support Specialist to provide exceptional clinical support to patients through effective communication and collaboration. The role involves managing a high volume of calls, offering medical guidance, and documenting patient interactions accurately.

Skills & Requirements

Must-have

  • Manage high volume of phone calls
  • Address patient concerns promptly and accurately
  • Provide medical guidance within scope
  • Record patient interactions in EMR
  • Adhere to company policies and protocols
  • Schedule same-day appointments for urgent situations

Nice-to-have

  • Demonstrates initiative and responsibility
  • Able to perform repetitive tasks without loss of focus
  • Calm under pressure
  • Enthusiastic, Friendly, Positive attitude

Key Requirements

  • High school diploma, AA degree or higher
  • Knowledgeable in computer programs
  • EMR systems experience
  • Excellent verbal communication skills
  • Type minimum 45wpm

Work Rights

Not specified

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