National (edinburgh + leeds) ranging from £52,400 ...
Hybrid
User-centred service design
Agile multi-disciplinary teams
Prototyping and wireframing
Champion a people-centred lens, guiding colleagues to understand user needs and uncover opportunities that meaningfully improve consumer experiences
Job Summary
Champion a people-centred lens, guiding colleagues to understand user needs and uncover opportunities that meaningfully improve consumer experiences.
Drive service improvements by analysing root causes, using data and design thinking to test solutions quickly, iterate with professional judgement and promote a culture of continuous learning.
Benefits include 25 days annual leave plus bank holidays, a non-contributory pension, private healthcare, and 35 hours of paid volunteering annually.
Matching Summary
Champion a people-centred lens, guiding colleagues to understand user needs and uncover opportunities that meaningfully improve consumer experiences.
Salary
National (Edinburgh and Leeds) ranging from £52,400 to £71,200; London £57,700 to £78,300; Benefits: Non-contributory pension (8–12%), life assurance, private healthcare, income protection, EAP
Skills & Requirements
Must-have
User-centred service design
Agile multi-disciplinary teams
Prototyping and wireframing
Inclusive co-creation workshops
Visual and product design skills
Data and design thinking analysis
Nice-to-have
GDS standards experience
Accessibility expertise
Tableau data visualisation
Continuous learning culture
Collaboration and knowledge-sharing
Key Requirements
Prior experience in multi-disciplinary Agile teams
Experience leading design sprints or thinking processes
Demonstrable experience in prototyping and wireframing