KKR is seeking a Lead ServiceNow Engineer to manage and integrate their Atlassian Jira and ServiceNow platforms, focusing on system integration and improving service management workflows. The ideal candidate should have over 10 years of experience in enterprise systems engineering with a strong background in Jira and ServiceNow, alongside technical skills in scripting and integration platforms
Job Summary
Oversee the design, implementation, and management of Atlassian Jira and ServiceNow platforms, with a strong focus on system integration and CMDB governance.
Design and implement roadmap for robust integrations between SNOW, Jira, and CMDB using APIs, webhooks, and integration tools.
Define best practices for workflow automation, issue templates, permissions, escalation paths, and custom fields in Jira and SNOW.
Matching Summary
Match Score: 85
KKR is seeking a Lead ServiceNow Engineer to manage and integrate their Atlassian Jira and ServiceNow platforms, focusing on system integration and improving service management workflows. The ideal candidate should have over 10 years of experience in enterprise systems engineering with a strong background in Jira and ServiceNow, alongside technical skills in scripting and integration platforms.
Skills & Requirements
Must-have
ServiceNow platform ownership
Jira platform ownership
CMDB governance
API and webhook integrations
ITIL and service management workflows
JavaScript and PowerShell scripting
Nice-to-have
Agile/DevOps team experience
Atlassian or ServiceNow certifications
Cloud environment exposure
Key Requirements
10+ years enterprise systems engineering
Hands-on Jira and ServiceNow ownership
Proven Jira-SNOW and SNOW-CMDB integration experience
Strong ITIL understanding
Deep technical skills with scripting, REST APIs, integration platforms