Service Desk

Unisys

Salt Lake City, UT, United States
Hardware and software support
Client and cots applications
Network and user administration
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests

Job Summary

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Matching Summary

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.

Skills & Requirements

Must-have

  • hardware and software support
  • client and COTS applications
  • network and user administration
  • problem solving and analytical skills

Nice-to-have

  • support L1 agents
  • judgment based on experience

Key Requirements

  • High School Diploma or GED required
  • 1-2 years experience
  • Technical certification or Associate Degree may require
  • Eligible for US Government authorizations

Work Rights

Eligible for US Government authorizations

Tailored Resume

Cover Letter