Customer Experience International Director

Wolters Kluwer

London, Canada
Onsite
Customer lifecycle management
Cross-functional team leadership
Value realization frameworks
The Customer Experience International Director oversees the end-to-end customer lifecycle, leading the unified CX international team composed of Customer Success, Value Creation Office, and Clinical Advisory functions

Job Summary

  • The Customer Experience International Director oversees the end-to-end customer lifecycle, leading the unified CX international team composed of Customer Success, Value Creation Office, and Clinical Advisory functions.
  • The role is accountable for ensuring a cohesive, value-driven customer experience that promotes long-term outcomes and sustained growth.
  • The Director plays a key role in defining the enterprise vision and strategic leadership for customer success and clinical advisory by establishing scalable governance and an insight-driven operating model that consistently delivers measurable impact.

Matching Summary

The Customer Experience International Director oversees the end-to-end customer lifecycle, leading the unified CX international team composed of Customer Success, Value Creation Office, and Clinical Advisory functions.

Skills & Requirements

Must-have

  • Customer lifecycle management
  • Cross-functional team leadership
  • Value realization frameworks
  • Insight-driven operating model
  • Global process orchestration
  • Strategic client engagement

Nice-to-have

  • Entrepreneurial mindset
  • Multi-disciplinary collaboration
  • Data-driven decision making
  • Scalable workflow development
  • International market positioning

Key Requirements

  • Experience leading international CX teams
  • Proven strategic leadership skills
  • Ability to work across multi-disciplinary teams
  • Experience with customer success and clinical advisory
  • Strong coaching and team development skills

Work Rights

Not specified

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