Customer Service Representative

UMI Stone

Powerline Rd., FL, United States
Not specified; not specified; medical, dental, vis...
On-site
Process order acknowledgements from inception
Update account information for customers
Resolve product or service problems
UMI Stone is seeking a Customer Service Representative to manage the customer ordering process, ensuring effective communication and resolution of inquiries related to orders. The role requires a high school diploma and proficiency in Microsoft Office, with a focus on positive interpersonal skills and teamwork

Job Summary

  • The primary responsibility of this position is to coordinate and manage the customer ordering process including creating acknowledgements and handling payments.
  • Employees must be able to resolve product or service problems by clarifying complaints and expediting corrections while maintaining customer records.
  • The role offers comprehensive benefits including medical, dental, vision, and various insurance options with employer-paid basic life coverage.

Matching Summary

Match Score: 85

UMI Stone is seeking a Customer Service Representative to manage the customer ordering process, ensuring effective communication and resolution of inquiries related to orders. The role requires a high school diploma and proficiency in Microsoft Office, with a focus on positive interpersonal skills and teamwork.

Salary

Not specified; Not specified; Medical, Dental, Vision, Life Insurance, Disability, FSA included

Skills & Requirements

Must-have

  • Process order acknowledgements from inception
  • Update account information for customers
  • Resolve product or service problems
  • Type 30-35 words per minute
  • Microsoft Office and Outlook skills

Nice-to-have

  • Bilingual communication abilities
  • Positive attitude and cooperation
  • Teamwork and collaborative spirit
  • Showroom assistance capabilities
  • Strategic planning and results orientation

Key Requirements

  • High school Diploma or GED required
  • Ability to lift up to 25 pounds occasionally
  • Work in both office and warehouse settings

Work Rights

Not specified

Tailored Resume

Cover Letter