Field Customer Success Manager - Toronto, On - Auctane - Toronto, Ontario

Auctane

Toronto, Ontario, Canada
Base: $122,000-$158,000 cad; bonus/equity: + $23k ...
On-site
4+ years account management experience
B2b or saas software experience
Shipstation application knowledge
The primary purpose of this role is to build and maintain strong relationships with strategic customers while helping them achieve their business goals through Auctane products

Job Summary

  • The primary purpose of this role is to build and maintain strong relationships with strategic customers while helping them achieve their business goals through Auctane products.
  • Field CSMs are embedded in the Toronto market to meet customers face-to-face, analyze account deficiencies, and identify opportunities for monetization and efficiency.
  • The company offers a competitive compensation package including a base salary range of $122,000-$158,000 plus $23K OTE, along with perks like an annual international President's Club trip.

Matching Summary

The primary purpose of this role is to build and maintain strong relationships with strategic customers while helping them achieve their business goals through Auctane products.

Salary

Base: $122,000-$158,000 CAD; Bonus/Equity: +$23K OTE; Benefits: Fully paid international trip, 12 paid holidays, 401k matching, health plans, education reimbursement

Skills & Requirements

Must-have

  • 4+ years account management experience
  • B2B or SaaS software experience
  • ShipStation application knowledge
  • E-commerce market understanding
  • Salesforce and Looker proficiency
  • In-person customer meeting capability

Nice-to-have

  • Call de-escalation experience
  • Critical thinking and problem solving
  • Knowledge of shipping industry best practices
  • Ability to write clear technical notes
  • Collaborative team environment fit

Key Requirements

  • Four or more years of account management experience
  • High School Diploma or G.E.D
  • Must be based locally in Toronto, Ontario
  • Possess personal transportation and ability to drive within 60 mile radius

Work Rights

Not specified

Tailored Resume

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