The Senior Manager – Service Excellence is responsible for driving business growth and strengthening service management capabilities across the organization
Job Summary
The Senior Manager – Service Excellence is responsible for driving business growth and strengthening service management capabilities across the organization.
This role combines strategic business development with leadership in service excellence to identify new opportunities, enhance partnership with Local Business Units (LBU) and Group Office, and lead initiatives that uplift service standards, operational efficiency, and long-term value creation.
Promote a culture of innovation and continuous improvement by piloting and scaling new service models.
Matching Summary
The Senior Manager – Service Excellence is responsible for driving business growth and strengthening service management capabilities across the organization.
Skills & Requirements
Must-have
Service management frameworks
Service excellence programs
Service dashboards and KPIs
Continuous improvement tools
Customer-centric mindset
Service management tools
Nice-to-have
Strategic business development
Innovation and continuous improvement
Adaptability in complex environments
Storytelling skills for decision-making
Key Requirements
Bachelor’s Degree in Business Administration, Operations Management, or related field
At least 10 years of relevant experience
Minimum 5 years in a leadership role
Experience building commercial models
Experience driving service transformation
Experience managing client and stakeholder relationships