Technical Support Representative

santillana.cat

Onsite
Product problem management
Customer service excellence
Technical guidance to dealers
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other

Job Summary

  • When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
  • This role involves driving and supporting dealer product problem management processes and collaborating internally to deliver product defect fixes.
  • Caterpillar is committed to building a better, more sustainable world and offers many job opportunities worldwide.

Matching Summary

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

Skills & Requirements

Must-have

  • Product problem management
  • Customer service excellence
  • Technical guidance to dealers
  • Project management skills
  • Mechanical and hydraulic systems knowledge
  • Onsite work five days a week
  • Business travel 25-50%

Nice-to-have

  • Consulting and client communication
  • Relationship management techniques
  • Effective communication skills
  • Problem solving approaches
  • Building dealer technical capabilities

Key Requirements

  • Bachelor Degree in Mechanical Engineering
  • Strong knowledge of surface and underground mining equipment
  • Good understanding of mechanical and hydraulic powertrain systems
  • Business travel required 25-50%
  • Working onsite five days a week
  • No employment visa sponsorship available

Work Rights

Not currently hiring individuals requiring employment visa sponsorship

Tailored Resume

Cover Letter