10-16 years of experience in infrastructure operations
Hands-on experience with aiops platforms
Expertise in end-user technology ecosystems
The Senior Incident Optimization & Reliability Specialist at Publix Serving (Civica) in Chennai requires extensive experience in IT operations and incident management. The role emphasizes automation, observability, and collaboration to enhance end-user technology reliability
Job Summary
This role serves as a critical bridge between incident optimization and end-user technology domains.
You will enhance the reliability and performance of services critical to end-users through automation and continuous improvement.
This position offers the unique opportunity to shape the future of a highly reliable, automated enterprise environment.
Matching Summary
Match Score: 85
The Senior Incident Optimization & Reliability Specialist at Publix Serving (Civica) in Chennai requires extensive experience in IT operations and incident management. The role emphasizes automation, observability, and collaboration to enhance end-user technology reliability.
Skills & Requirements
Must-have
10-16 years of experience in infrastructure operations
Hands-on experience with AIOps platforms
Expertise in end-user technology ecosystems
Automation playbooks for incident data enrichment
Nice-to-have
Strong analytical and problem-solving skills
Exceptional communication and collaboration abilities
Experience with Site Reliability Engineering practices
Key Requirements
Bachelor's degree in a related technical field
Minimum of 8 years in IT operations or related field
Direct experience in incident reduction initiatives