Salesforce is the #1 AI CRM, where humans with agents drive customer success together
Job Summary
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
When you join Salesforce, you’ll be limitless in all areas of your life.
Matching Summary
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Skills & Requirements
Must-have
end-to-end customer support experience
prompt, detailed analysis of technical challenges
troubleshoot technical issues and Integrations
ownership of customer issues through to resolution
build and maintain Knowledge Base Articles
proficient in French and English
Nice-to-have
enthusiastic about technology
outstanding and friendly communicator
natural curiosity and enjoy solving puzzles
real team players
familiarity with Trailhead
Key Requirements
Degree or Diploma in Computing/STEM or equivalent experience
Programming abilities in Java, PHP, Python, Ruby, .NET, JavaScript, or Perl
Knowledge of Internet development technologies (HTML, Javascript, XML, API)