Bilingual Consumer Admin Ii

transunion.ca

Fully remote
Manage consumer interactions
Capture consumer details accurately
Resolve consumer queries efficiently
TransUnion is seeking a Bilingual Consumer Admin II for a fully remote position, responsible for managing consumer interactions, resolving queries, and ensuring quality customer service. The ideal candidate should possess strong communication skills in both French and English, alongside a background in customer service

Job Summary

  • Manage all consumer's interactions within required parameters, inclusive of calls, emails and other tasks will be determined from time to time by the Team manager.
  • Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available.
  • Ability to work according to all individual targets to achieve departmental Service Level agreements (i.e. Schedule Adherence, Quality Assurance, Average handling/turnaround time, Productivity Requirements) as well as Adherence to company and departmental policies, procedures, and Compliance.

Matching Summary

Match Score: 85

TransUnion is seeking a Bilingual Consumer Admin II for a fully remote position, responsible for managing consumer interactions, resolving queries, and ensuring quality customer service. The ideal candidate should possess strong communication skills in both French and English, alongside a background in customer service.

Skills & Requirements

Must-have

  • Manage consumer interactions
  • Capture consumer details accurately
  • Resolve consumer queries efficiently
  • Provide exceptional customer experience
  • Maintain product and policy knowledge
  • Work according to individual targets

Nice-to-have

  • Self-starter with strong initiative
  • Ability to work remotely independently
  • Excellent interpersonal skills
  • Strong sense of duty

Key Requirements

  • Matric (Grade 12 Matric/A’ Levels/ High school certificate) or equivalent
  • At least 2 years of working experience in Customer Service
  • Excellent French spoken and written communication
  • Good command of English
  • Ability to deal with irate consumers regularly
  • Highly computer literate

Work Rights

Not specified

Tailored Resume

Cover Letter