At RTX, 185,000 employees are united by purpose to solve complex aerospace and defense challenges through innovation and collaboration
Job Summary
At RTX, 185,000 employees are united by purpose to solve complex aerospace and defense challenges through innovation and collaboration.
The Customer Experience Manager leads a team to deliver high-quality, precise customer service across Pratt & Whitney Canada engine programs, ensuring operational readiness and customer satisfaction.
Hired applicants may be eligible for comprehensive benefits including medical, dental, vision, 401(k) match, flexible schedules, and incentive compensation programs.
Matching Summary
At RTX, 185,000 employees are united by purpose to solve complex aerospace and defense challenges through innovation and collaboration.
Salary
Base: 107,500 USD - 204,500 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, 401(k) match, flexible schedules, employee assistance program
Skills & Requirements
Must-have
Customer experience management
24/7/365 customer service operations
KPI-driven performance management
Contract governance and compliance
SAP S/4HANA and CRM systems
Cross-functional collaboration
Nice-to-have
Voice of the Customer program experience
Aerospace aftermarket spare parts knowledge
Data-driven reporting and presentations
Continuous improvement initiatives
Strong analytical and communication skills
Key Requirements
Bachelor’s Degree with 8+ years experience or Advanced Degree with 5+ years experience
U.S. Person status required
2+ years team leadership experience preferred
Experience in aerospace or aftermarket spare parts preferred