Conseiller·ère - Service À La Clientèle

Harris Novum

Rimouski, QC, CA
Not specified; benefits: collective insurance pyid...
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Fluent in french and english
Active listening and communication skills
Problem diagnosis and solution finding
** Harris Novum is seeking a Customer Service Advisor to support their software, Accèscité Territoire, in Rimouski, QC. The ideal candidate should possess strong analytical skills, a passion for helping others, and effective communication abilities in both French and English. **

Job Summary

  • The primary mission is to accompany clients in using the Accèscité Territoire application and serve as the first line of support.
  • Employees will diagnose client issues, find solutions, and collaborate daily with various departments to improve software and processes.
  • The role offers flexible work arrangements including 100% remote, hybrid, or on-site options at offices in Rimouski or Québec.

Matching Summary

Match Score: 75

** Harris Novum is seeking a Customer Service Advisor to support their software, Accèscité Territoire, in Rimouski, QC. The ideal candidate should possess strong analytical skills, a passion for helping others, and effective communication abilities in both French and English. **

Salary

Not specified; Benefits: Collective insurance paid by employer; Vacation: 3 weeks year 1, increasing up to 5 weeks after 7 years

Skills & Requirements

Must-have

  • Fluent in French and English
  • Active listening and communication skills
  • Problem diagnosis and solution finding

Nice-to-have

  • Experience in municipal domain
  • Strong analytical mindset
  • Team collaboration spirit
  • Computer literacy
  • Previous customer service experience

Key Requirements

  • Bilingual proficiency (French and English)
  • Willingness to undergo specific software training

Work Rights

Not specified

Tailored Resume

Cover Letter