Customer Service Manager

Crane Company

Base: $100,000 to $110,000; bonus: 10% potential; ...
Salesforce expertise required
Leadership and coaching capability
Root cause analysis skills
The Customer Service Manager provides day-to-day leadership and coaching to optimize team performance and customer experience

Job Summary

  • The Customer Service Manager provides day-to-day leadership and coaching to optimize team performance and customer experience.
  • This role requires strong analytical skills to resolve escalated technical and commercial inquiries while driving a sales-oriented mindset.
  • The position involves managing order workflows, implementing process improvements, and collaborating with manufacturing and engineering teams.

Matching Summary

Match Score: 75

The Customer Service Manager provides day-to-day leadership and coaching to optimize team performance and customer experience.

Salary

Base: $100,000 to $110,000; Bonus: 10% potential; Benefits: Not specified

Skills & Requirements

Must-have

  • Salesforce expertise required
  • Leadership and coaching capability
  • Root cause analysis skills
  • Manufacturing workflow understanding
  • Cross-functional collaboration

Nice-to-have

  • QAD ERP system proficiency
  • Technical instrumentation knowledge
  • Continuous improvement mindset
  • Conflict resolution diplomacy
  • Data-driven service improvements

Key Requirements

  • Bachelor's degree in Engineering or related field
  • 3-5 years relevant experience in manufacturing customer service
  • Proficiency with Salesforce and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter