Customer Service Level 2 Agent

North Carolina Department of Revenue

Raleigh, North Carolina, US
Base: $45,000 - $53,000; bonus/equity: not specifi...
Hybrid
High-volume telephone queue
Resolve incoming correspondence
Answer taxpayer questions
This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina

Job Summary

  • This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.
  • The state of North Carolina offers excellent comprehensive benefits, including health insurance, retirement plans, and paid time off.
  • The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.

Matching Summary

This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.

Salary

Base: $45,000 - $53,000; Bonus/Equity: Not specified; Benefits: Excellent comprehensive benefits

Skills & Requirements

Must-have

  • High-volume telephone queue
  • Resolve incoming correspondence
  • Answer taxpayer questions
  • Communicate tax laws
  • Computer proficiency
  • Word processing proficiency

Nice-to-have

  • Professional development opportunities
  • Career advancement
  • Serve North Carolina citizens
  • Balance professional and personal life

Key Requirements

  • Associate's degree or equivalent combination of education and experience
  • One year work experience
  • Demonstrated professional behavior with irate customers

Work Rights

Not specified

Tailored Resume

Cover Letter