Our HVAC Accounts Customer Service Representatives work directly with HVAC Dealers and Customers to ensure contracts are upheld and provide superior service and support
Job Summary
Our HVAC Accounts Customer Service Representatives work directly with HVAC Dealers and Customers to ensure contracts are upheld and provide superior service and support.
AIG Warranty delivers a full range of service solutions including warranty management, claims processing, and service contract underwriting with over 20 years of industry experience.
At AIG, we value in-person collaboration, offer comprehensive benefits, and foster a culture of inclusion and continuous learning.
Matching Summary
Our HVAC Accounts Customer Service Representatives work directly with HVAC Dealers and Customers to ensure contracts are upheld and provide superior service and support.
Skills & Requirements
Must-have
Customer service support
Contract management and updates
Use of CRM systems and MS Office
Communication with internal and external partners
Problem solving based on contract terms
Data discrepancy research and resolution
Nice-to-have
Empathy and patience in customer interactions
Ability to work independently and in teams
Organizational and multitasking skills
Technical knowledge of HVAC equipment
Positive and professional demeanor
Willingness to learn new processes
Key Requirements
Experience with customer service
Knowledge of HVAC equipment beneficial
Ability to meet deadlines consistently
Training provided for warranty and insurance knowledge