Chargé(e) De Qualité Process Et Formation

Europcar Inc

Service quality measurement and control
Vendor performance evaluation and management
Process optimization and efficiency improvement
The role involves piloting the measurement of effective and perceived service quality to meet group-defined objectives

Job Summary

  • The role involves piloting the measurement of effective and perceived service quality to meet group-defined objectives.
  • You will be responsible for controlling the quality of missions performed by external providers across all contact channels.
  • The position requires preparing and deploying training programs for both internal staff and external partners to ensure process adoption.

Matching Summary

The role involves piloting the measurement of effective and perceived service quality to meet group-defined objectives.

Skills & Requirements

Must-have

  • Service quality measurement and control
  • Vendor performance evaluation and management
  • Process optimization and efficiency improvement
  • Client satisfaction analysis and reporting
  • Training deployment for customer service teams

Nice-to-have

  • Strong analytical and synthesis capabilities
  • Excellent verbal and written communication skills
  • Proactive initiative and problem-solving attitude
  • Adaptability and flexibility in dynamic environments
  • Team collaboration and interpersonal relationship skills

Key Requirements

  • 1 year experience in service quality management
  • Fluent English reading, writing, and speaking
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Work Rights

Not specified

Tailored Resume

Cover Letter