Lm008: Sr Service Agent

FedEx

Guadalajara, Jalisco, Mexico
Not specified
English proficiency toeic 450+
Customer service and package tracking
Customs documentation and compliance
FedEx is seeking a Senior Service Agent in Guadalajara, Jalisco, to handle various administrative and customer service tasks, primarily focusing on office-based activities. The ideal candidate will possess strong communication skills, customer service experience, and administrative abilities while being able to manage complex issues and coordinate team activities

Job Summary

  • The role involves completing administrative tasks and coordinating front-line operations including data entry, ramp activities, and local customer service.
  • Candidates must verify packages for proper labeling, legal content, weight, size, insurance values, and hazardous materials compliance.
  • The position requires excellent communication skills, the ability to lift heavy packages up to 68kg, and a minimum of 18 months of experience in Service Agent roles.

Matching Summary

Match Score: 85

FedEx is seeking a Senior Service Agent in Guadalajara, Jalisco, to handle various administrative and customer service tasks, primarily focusing on office-based activities. The ideal candidate will possess strong communication skills, customer service experience, and administrative abilities while being able to manage complex issues and coordinate team activities.

Skills & Requirements

Must-have

  • English proficiency TOEIC 450+
  • Customer service and package tracking
  • Customs documentation and compliance
  • Office administrative tasks
  • Heavy lifting up to 68kg

Nice-to-have

  • Sales opportunity recognition
  • Team coordination experience
  • Process improvement support
  • Clear verbal communication skills

Key Requirements

  • High school diploma or equivalent
  • TOEIC score of at least 450 points
  • Minimum 18 months Service Agent experience
  • Basic computer and typing skills
  • Ability to pass basic skills test

Work Rights

Not specified

Tailored Resume

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