Etic, Quality & Process Improvement - Senior Associate
PwC PricewaterhouseCoopers GmbH
Itil and iso 9001 standards implementation
Quality management system establishment
Managed services quality audits
You will be responsible for establishing a comprehensive quality management system for the Managed Services team across the Middle East
Job Summary
You will be responsible for establishing a comprehensive quality management system for the Managed Services team across the Middle East.
The role requires conducting regular quality audits to ensure adherence to internal processes and international standards like ITIL and ISO 9001.
You must collaborate with stakeholders to define KPIs, monitor performance metrics, and drive continuous improvement initiatives throughout the service lifecycle.
Matching Summary
You will be responsible for establishing a comprehensive quality management system for the Managed Services team across the Middle East.
Skills & Requirements
Must-have
ITIL and ISO 9001 standards implementation
Quality management system establishment
Managed services quality audits
Root cause analysis and corrective action
KPI definition and monitoring
Nice-to-have
Agile methodologies Scrum SAFe familiarity
Cross-functional matrix environment collaboration
Training and coaching on quality best practices
Proactive risk identification and mitigation
Documentation control and configuration management
Key Requirements
5+ years experience in service management quality assurance
Bachelor's degree in Computer Science or Engineering
Certified Six Sigma Green Belt preferred
ISO 9001 or ITIL Foundation certification required