Sr Associate Technical Support Engineer-paradox

Workday

**
Troubleshoot complex account configurations
Write and execute sql queries
Configure client sso, sftp, ssh
** Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support team. The ideal candidate will have a background in technical support and strong troubleshooting skills, particularly with APIs, SQL, and data formats, and will thrive in a collaborative, customer-focused environment. **

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm.
  • We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.

Matching Summary

Match Score: 75

** Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support team. The ideal candidate will have a background in technical support and strong troubleshooting skills, particularly with APIs, SQL, and data formats, and will thrive in a collaborative, customer-focused environment. **

Skills & Requirements

Must-have

  • Troubleshoot complex account configurations
  • Write and execute SQL queries
  • Configure client SSO, sFTP, SSH
  • RESTful API calls
  • Jira, Microsoft Office, VS Code
  • XML, JSON, CSV validation

Nice-to-have

  • Creative approach and eager to learn
  • Support colleagues and have fun
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • AI troubleshooting tools and LLM observability

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support or similar role
  • 1+ years experience validating XML, JSON, CSV
  • 1+ years experience with JIRA, Microsoft Office, Visual Studio Code
  • 1+ years experience with data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter