Customer Service Representative

Pet Palace Resort

Pittsburgh, PA, United States
Base: $12.00–$13.00ph; tips: yes; benefits: pyrt-t...
On-site
Handling phones and customers
Greeting pet parents and pets
Answering phones with a smile
Pet Palace Resort is seeking a Customer Service Representative who is passionate about both pets and people. The role requires strong communication skills, multitasking abilities, and a customer-centric attitude to enhance the experience of pet families

Job Summary

  • We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
  • Responsibilities include welcoming pet parents and their furry VIPs, answering phones, touring new clients, managing check-ins/check-outs, and handling complaints.
  • Perks include part-time health, mental health, and telehealth benefits, with pay starting at $12.00–$13.00/hour plus tips.

Matching Summary

Match Score: 85

Pet Palace Resort is seeking a Customer Service Representative who is passionate about both pets and people. The role requires strong communication skills, multitasking abilities, and a customer-centric attitude to enhance the experience of pet families.

Salary

Base: $12.00–$13.00/hour; Tips: Yes; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • handling phones and customers
  • greeting pet parents and pets
  • answering phones with a smile
  • managing check-ins and check-outs
  • handling cash and cards
  • responding to complaints professionally
  • keeping lobby clean and welcoming

Nice-to-have

  • fluent in human and hound
  • concierge and chaos coordinator
  • people-person and pet-person
  • cool under pressure

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter