Müştəri Müraciətlərinin Təhlili Və Həlli Şöbəsinin Rəhbəri

Pasha Insurance OJSC

Bakı, Azerbaijan
On-site
Customer request management
Complaint root cause analysis
Customer satisfaction indicators
Pasha Insurance OJSC is seeking a Head of Customer Requests Analysis and Resolution Division to manage and enhance customer satisfaction by effectively handling customer inquiries and complaints. The role requires strong leadership and analytical skills, along with extensive knowledge of insurance products and services

Job Summary

  • As the Head of Customer Requests Analysis and Resolution Department, you will lead the effective and timely management of customer requests, drive customer satisfaction, oversee root cause analysis of complaints, and ensure ongoing process improvements.
  • Responsibilities include investigating and ensuring timely resolution of complaints, personally managing complex and sensitive cases, and developing action plans to prevent recurrence.
  • The role offers extensive opportunities for personal and professional growth within a professional and supportive team in a 'Great Place To Work' certified company.

Matching Summary

Match Score: 85

Pasha Insurance OJSC is seeking a Head of Customer Requests Analysis and Resolution Division to manage and enhance customer satisfaction by effectively handling customer inquiries and complaints. The role requires strong leadership and analytical skills, along with extensive knowledge of insurance products and services.

Skills & Requirements

Must-have

  • Customer request management
  • Complaint root cause analysis
  • Customer satisfaction indicators
  • Team management and leadership
  • Insurance legislation and products

Nice-to-have

  • Strategic thinking and decision-making
  • Effective communication with difficult customers
  • Change management expertise
  • Innovative and dynamic work environment

Key Requirements

  • At least 5 years of experience
  • Higher education (Master's degree preferred)
  • Relevant field and quality certifications

Work Rights

Not specified

Tailored Resume

Cover Letter