Executive, Live Chat

Hong Leong Bank

Kuala Lumpur, Malaysia
Real-time customer support
Online chat support
Addressing inquiries and resolving issues
The Live Chat Executive is responsible for providing exceptional real-time customer support through online chat, involving addressing inquiries, resolving issues, and ultimately ensuring a positive brand experience

Job Summary

  • The Live Chat Executive is responsible for providing exceptional real-time customer support through online chat, involving addressing inquiries, resolving issues, and ultimately ensuring a positive brand experience.
  • Proficiently escalates pertinent customer feedback to appropriate internal departments for resolution and improvement.
  • Proactively converts customer inquiries into sales opportunities, driving revenue generation through effective engagement and persuasive communication.

Matching Summary

The Live Chat Executive is responsible for providing exceptional real-time customer support through online chat, involving addressing inquiries, resolving issues, and ultimately ensuring a positive brand experience.

Skills & Requirements

Must-have

  • real-time customer support
  • online chat support
  • addressing inquiries and resolving issues
  • positive brand experience
  • excellent communication skills
  • problem-solving skills
  • Microsoft Office Suite proficiency

Nice-to-have

  • patient and empathetic approach
  • thrive in fast-paced digital environment
  • proactively convert inquiries into sales
  • adapt language styles
  • develop consistent brand voice

Key Requirements

  • 2 years customer support experience
  • Business level written communication
  • Professional phone etiquette
  • Business proficiency in English and Malay
  • Ability to analyze, ideate, and innovate
  • Team player
  • Willing to work shifts and weekends

Work Rights

Malaysian citizen

Tailored Resume

Cover Letter