The Customer Service Collaborator acts as a central point of contact for customers, efficiently processing orders and inquiries via phone, email, online platforms, webshop, and fax
Job Summary
The Customer Service Collaborator acts as a central point of contact for customers, efficiently processing orders and inquiries via phone, email, online platforms, webshop, and fax.
Key responsibilities include handling customer inquiries about products, services, and delivery status, processing complaints and returns, and issuing credit notes.
The role involves maintaining customer, article, and order data in CRM (Salesforce) and ERP (Navision) systems, and coordinating internally with logistics, purchasing, sales, and marketing to ensure customer satisfaction.
Matching Summary
The Customer Service Collaborator acts as a central point of contact for customers, efficiently processing orders and inquiries via phone, email, online platforms, webshop, and fax.