Service Operations And Marketing Manager

Ford Australia

Melbourne, Victoria, Australia
Hybrid
Service operations
Marketing campaigns
Dealer relationships
This role will lead innovative Marketing campaigns, cutting-edge Convenience programs, and impactful Dealer and Customer incentive initiatives to elevate revenue, customer retention, overall customer experiences, and Genuine Parts sales

Job Summary

  • This role will lead innovative Marketing campaigns, cutting-edge Convenience programs, and impactful Dealer and Customer incentive initiatives to elevate revenue, customer retention, overall customer experiences, and Genuine Parts sales.
  • You will partner closely with Sales, IT, Finance, Legal, CX, Service Engineering Operations, and Parts, Services and Logistics teams, and cultivate and strengthen robust Dealer relationships.
  • The role operates on a hybrid work model, requiring four days on-site at the National Sales Company in Richmond, Melbourne.

Matching Summary

This role will lead innovative Marketing campaigns, cutting-edge Convenience programs, and impactful Dealer and Customer incentive initiatives to elevate revenue, customer retention, overall customer experiences, and Genuine Parts sales.

Skills & Requirements

Must-have

  • Service Operations
  • Marketing Campaigns
  • Dealer Relationships
  • Customer Retention
  • Genuine Parts Sales

Nice-to-have

  • Cross-functional collaboration
  • High-performance culture
  • Customer experience enhancement
  • Strategic alignment

Key Requirements

  • 8+ years' experience in Sales, after sales/services, or dealer/franchise networks
  • Tertiary qualification in business, marketing, or related field
  • Proven expertise in developing and executing marketing campaigns
  • Exceptional leadership capabilities
  • Strong analytical skills
  • Outstanding verbal/written communication and presentation skills
  • Legally authorized to work in Australia

Work Rights

Legally authorized to work in Australia

Tailored Resume

Cover Letter